Job Title: Company Liaison
Department: Public Relations, Business Development, Client Relations
Reports To: Director of Communications, VP of Business Development
Job Summary:
The Company Liaison acts as a primary point of contact and bridge between the company and its external partners, clients, stakeholders, or internal departments. This role is crucial for fostering strong relationships, facilitating effective communication, and ensuring the smooth flow of information and collaboration to achieve organizational objectives. The Company Liaison will represent the company's interests while understanding and addressing the needs of the external entity or internal department they are assigned to.
Key Responsibilities:
- Relationship Management:
- Develop and maintain strong, positive, and productive relationships with external partners (e.g., vendors, government agencies, community organizations, key clients) or internal departments.
- Act as the primary point of contact for all inquiries, concerns, and communications.
- Proactively identify opportunities to strengthen relationships and build trust.
Communication & Information Flow:
- Facilitate clear, concise, and timely communication between the company and its external/internal counterparts.
- Disseminate relevant company information, updates, policies, and initiatives.
- Gather, analyze, and communicate feedback, concerns, and requirements from the external/internal entity back to the appropriate company departments.
- Prepare and deliver presentations, reports, and updates as needed.
Problem Solving & Conflict Resolution:
- Identify and anticipate potential issues or conflicts that may arise in relationships.
- Act as a mediator and facilitate resolution of problems or disagreements in a professional and effective manner.
- Escalate complex issues to senior management when necessary, along with proposed solutions.
Coordination & Collaboration:
- Coordinate meetings, events, and initiatives involving both the company and the external/internal entity.
- Ensure alignment of goals and objectives between the company and its partners/departments.
- Collaborate with various internal departments (e.g., sales, marketing, legal, operations) to ensure seamless support and delivery of services.
Advocacy & Representation:
- Represent the company's interests, values, and brand professionally and ethically.
- Advocate for the needs of the external/internal entity within the company, ensuring their perspectives are understood and considered.
- Reporting & Documentation:
- Maintain accurate records of all communications, interactions, and agreements.
- Prepare regular reports on relationship status, progress, and challenges.
Qualifications:
Experience: 10 years of experience in a client-facing role, business development, account management, healthcare, tech, government relations.
Skills:
- Excellent written and verbal communication skills, including active listening and presentation abilities.
- Strong interpersonal and relationship-building skills.
- Proven ability to mediate and resolve conflicts effectively.
- Exceptional organizational and time management skills.
- Ability to work independently and as part of a team.
- Proficiency in [mention relevant software, e.g., CRM software, Microsoft Office Suite].
- Strong problem-solving and critical thinking abilities.
- Ability to adapt to changing priorities and work in a fast-paced environment.
Physical Requirements/Working Conditions:
- Typically an office environment.
- May require frequent travel to meet with external partners or visit other company locations.
- Ability to work flexible hours as needed to accommodate different time zones or urgent matters.