Company Liaison

Job Title: Company Liaison

Department: (Public Relations, Sales, Client Relations, Operations)

Reports To: (Director of Communications, VP of Sales, COO)

Personal Attributes: Professional, diplomatic, proactive, adaptable, and a strong sense of integrity.

Job Summary:

The Company Liaison serves as a primary point of contact between the company and its external partners, clients, stakeholders, or specific internal departments. This role is crucial for fostering strong relationships, facilitating communication, resolving issues, and ensuring alignment with company objectives. The Company Liaison acts as an ambassador for the company, representing its values and interests while working collaboratively to achieve mutual goals.

Key Responsibilities:

• Relationship Management: Develop and maintain strong, positive relationships with key external partners, clients, vendors, or internal departments as assigned.
• Communication Facilitation: Act as a central communication hub, ensuring timely and accurate information flow between the company and its external/internal counterparts. This includes drafting and distributing reports, updates, and presentations.
• Issue Resolution: Proactively identify and address potential conflicts, misunderstandings, or issues that may arise, working collaboratively to find effective solutions.
• Needs Assessment: Understand the needs and objectives of external partners or internal departments to better align company resources and services.
• Strategic Alignment: Ensure that all interactions and initiatives are aligned with the company's overall strategic goals and objectives.
• Feedback Collection: Gather feedback from external partners/internal departments to help inform company policies, products, or services.
• Meeting Coordination: Schedule and facilitate meetings, workshops, and events, ensuring clear agendas and actionable outcomes.
• Reporting: Prepare regular reports on liaison activities, progress, and challenges for management review.
• Compliance & Advocacy: Ensure adherence to established agreements, contracts, and company policies, while also advocating for the company's best interests.
• Knowledge Resource: Maintain up-to-date knowledge of company products, services, and policies, as well as relevant industry trends.

Qualifications:

• Education: AAS, BA degree in Communications, Marketing, Public Relations, Legal Assistance Studies
• Experience: 10 years of experience in a client-facing role, public relations, account management, project management, or a similar liaison capacity

• Skills:
• Excellent written and verbal communication skills.
• Strong interpersonal and negotiation skills.
• Proven ability to build and maintain relationships.
• Exceptional problem-solving and conflict resolution abilities.
• Highly organized with strong attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Ability to travel as needed (if applicable).