Founder & Lead Paralegal Specialist

Department: Executive Office

Reports To: Supervising Attorney

Personal Attributes: Visionary, strategic, influential, highly diplomatic, exceptionally proactive, adaptable, and possessing unassailable integrity.

Career Summary:

As the Founder & Lead Paralegal Specialist, Molly Zelvonberger is the ultimate leader and ambassador for her company. She guides both internal operations and external engagement, defining and executing the company's strategic direction to ensure sustainable growth. Molly also personally cultivates and facilitates relationships with key organizations, legal partners, and industry contacts. Molly embodies her organization's mission, values, and long-term objectives. She is directly accountable for driving operational excellence, fostering a positive company brand, and safeguarding the company's reputation and interests within the legal support services sector.

Key Responsibilities:

• Strategic Relationship Development: Directly develop, nurture, and maintain high-level strategic relationships with key clients, legal firms, industry leaders, and essential service partners to foster long-term growth and collaborative opportunities.
• Company Vision & Advocacy: Serve as the primary spokesperson and public face of the company, articulating its vision, service offerings, and achievements to clients, partners, and the broader legal community through direct communication, presentations, and networking.
• Issue Resolution & Operational Oversight: Proactively identify, address, and strategically resolve complex issues or conflicts involving clients or operational challenges, demonstrating exceptional judgment and leadership in demanding situations.
• Market & Client Alignment: Maintain a deep understanding of the legal support services market, competitive landscape, and evolving client needs to strategically align company resources, service development, and delivery for maximum impact and client satisfaction.
• Company Strategy & Execution: Lead the development and hands-on execution of the company's overall strategic plan, ensuring that all external engagements and internal initiatives are meticulously aligned with long-term company objectives and client success.
• Client & Team Feedback: Systematically gather and synthesize strategic feedback from top-tier clients, legal partners, and the internal team to drive continuous service innovation, process refinement, and market responsiveness.
• Compliance & Ethical Leadership: Ensure unwavering adherence to all relevant legal and regulatory compliance standards, industry best practices, and ethical conduct, advocating for the company's best interests while upholding its reputation.
• Organizational Leadership & Culture: Directly inspire, lead, and mentor the team, fostering a culture of collaboration, integrity, high performance, and client-centricity that supports the company's strategic goals and client relationships.
• Industry Engagement: Actively participate in and contribute to industry discussions and professional forums, positioning the company as a knowledgeable and innovative leader within the legal support services niche.

Qualifications:

Education: Education: AAS, Associates in Applied Science/Legal Assistance Studies, BA Mass Communications.

Experience: Minimum of 10 years of progressive leadership experience, with at least 10 years in an executive role (CEO, Managing Director, Principal), demonstrating a proven track record of managing operations and marketing, and cultivating and facilitating partnerships from various organizations within and outside the legal sector.

Skills: Exceptional executive presence, interpersonal, and persuasive communication skills (written and verbal).

• Superior strategic thinking, negotiation, and influencing abilities.
• Proven capacity to build and sustain robust, high-value relationships with diverse clients and partners.
• Outstanding problem-solving and conflict resolution capabilities in professional environments.
• Highly organized with meticulous attention to strategic detail and operational execution.
• Demonstrated ability to lead, inspire, and empower small to medium-sized teams.
• Proficiency in business management tools, client relationship management (CRM) systems, and financial oversight.
• Ability to travel as required for client meetings, industry events, and business development.